Hey there! Ever had one of those moments where you just wanted to chat with someone real about a product? That’s exactly why we’re here. At Soleswifty, we don’t just sell shoes—we build relationships. And trust me, we read every single message that comes our way.
Fun fact: Our founder, Jamie, still replies to at least 10 customer emails every morning. It started as a way to stay grounded, but now? It’s the highlight of her day. She’ll probably tell you about the time a customer’s feedback led to our best-selling sneaker design. (Spoiler: That customer got a free pair!)
Seriously, it does. Whether you’ve got a question about sizing (we know, it’s tricky sometimes), want to suggest a new colorway, or just need help tracking an order—we’re all ears. Here’s how you can reach us:
Prefer writing? Shoot us an email at [email protected]. Need something urgent? Call us—but heads up, our phone lines get crazy around holidays. Oh, and if you’re local to Oakland? Stop by our office! We’ve always got coffee brewing and a few prototype shoes lying around for feedback.
One last thing: We don’t do robotic replies. Ever. When you contact us, you’re talking to real humans who genuinely care. (Ask about Derek’s terrible dad jokes or Mia’s obsession with 80s sneaker designs.)
Pro tip: Include your order number if it’s order-related. Saves us both time! Not sure where to find it? No worries—just tell us your name and we’ll figure it out together.
